- One year warranty will be provided against pest and borers or any other infestations.
- Against any manufacturing defects, one year warranty shall be provided.
*WARRANTY CLAUSE:- In case of product manufacturing defects the same will be repaired or replaced. If the same product is not available, a customized coupon code of the order value will be shared with you.
RETURN POLICY All our products are made with great love and care. We are sure that you will appreciate them as much as we do. But, just if that’s not how you feel, please take note of the following :-
- For in-transit product damages, the damaged part or the product as a whole can be exchanged or replaced upon proper assessment of the same.
- If there is any damage from your end, no product returns will be accepted.
- Products once delivered cannot be returned.
- After the delivery of the product by our Care team, only manufacturing defects and other damages as mentioned in the warranty policy will be looked into.
- Products infested with pests or borers can be replaced within the one year warranty period.
For in-transit products, no cancellations will be provided.
- For all pre-paid orders:-
- If the order cancellation is done within 48 hours, the entire amount will be credited to your bank account within 7-15 working days.
- If the order is cancelled after 48 hours, Rs.999/- will be deducted from the amount paid and the rest amount shall be refunded within 7-15 working days.
- If the order is in-transit i.e., going to be delivered in less than 24 hours, no cancellations shall be accepted.
- In case of any manufacturing defects or in-transit damages, we will provide repair or replacement services.
- If the order is cancelled within 48 hours or when in-transit, no penalty will be charged.
- If the order is cancelled at the time of delivery, an amount of Rs.999 as a penalty will be charged.
- Once delivered, cancellation shall not be entertained.
ORDER REPLACEMENT AND REPAIR:-
The products that reach your doorstep have been made by professionals from the best quality materials and have undergone a rigorous quality check.
- If the product is infested with pests or borers within the warranty period, the same will be replaced.
- Wood is a natural product and prone to splitting. If the wood splits within the warranty period, we will either replace or repair the product upon assessment of the same.
- For any other issues, such as loose legs or an unsteady surface, notify us by emailing the pictures of the damaged product within 7 days of delivery. We will provide a solution within 48 hours upon assessing the same.